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RETURNS & EXCHANGES

DOMESTIC RETURNS:

To ship an item back please:

1) Indicate on your invoice whether you are exchanging or returning the item(s).

2) For exchanges: please indicate the desired model/size.  We recommend you contact customer service to place your exchange on hold so it does not sell out while we await your package.  Please call or send an e-mail with the order number, the item, and size you would like on hold.

3) Pack your item(s) and invoice into the return bag/cardboard box and affix the prepaid mailing label.

4) Mail your package using one of the following methods:

a. Drop your package at a USPS location without waiting in line (the label is pre-paid and requires nothing else on your end).  Click here to find the closest location. [https://tools.usps.com]

b. Leave the package off at a location that has a daily USPS pick-up.

RETURN YOUR ORDER:   START A RETURN

POLICY:

Items purchased from Santa Marguerite are eligible for a full refund if returned within 14 days of purchase.  You will have up to 30 days after items have been purchased to exchange for anything else on the website.  A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.  For US customers, a prepaid return shipping label will be provided at no charge to return your merchandise (free shipping both ways).

EXCEPTIONS:

Shipping Charges: Shipping charges on expedited orders are not refundable.

 

Modified Return Policy: If you return more than $7500 in a 12 month period you may be subject to a modified return policy. We will contact you if you are subject to the modified policy.

Holiday Returns: During the Holiday season (Nov. 1st - Dec 25th), we will accept your return after 30 days so long as it is received by January 10th.

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